Northwind made some of the best small-batch preserves in the country. Their wholesale game was strong; their DTC site was a Squarespace template. We rebuilt the brand and the storefront so the taste came through online too.
Northwind's wholesale buyers loved them — restaurants, specialty grocers, gift boxes. But their DTC channel was an afterthought, despite being where their margins were strongest. The packaging looked premium; the website did not. We were asked to rebuild the brand expression for DTC, ship a Shopify storefront that actually merchandised the catalog, and create a content engine for both DTC and wholesale buyers.
“Our jars are on the table at restaurants we couldn't get reservations at. Our website was embarrassing them.”
The results speak for themselves: 156% DTC revenue, 3.2x Email revenue, 89% Wholesale leads, 12 wks Rebrand to live.